Meditation & Oracle

Spiritual Awakening Signs: A Comprehensive Guide | Vietnamese

✍️ Thầy Minh Phúc📅 July 24, 2026⏱️ 26 min read📝 5,055 words
Spiritual Awakening Signs: A Comprehensive Guide | Vietnamese
✅ Content reviewed by Thầy Minh Phúc — Vietnamese Fortune
⏱️ 19 min read · 3737 words

1. Understanding the Spiritual Awakening Journey

CriteriaDetails
Target AudienceBeginners and experienced practitioners
Difficulty LevelModerate — requires consistent practice
Time to Results3-6 months with regular practice
CostLow — mainly time investment

Spiritual awakening is not a mystical aberration; it is a profound shift in consciousness where the individual transitions from a ego-centric perception to a holistic, interconnected awareness. In the context of the 2025–2026 socio-economic landscape, this transition is increasingly recognized as a psychological and energetic recalibration. Many individuals, particularly in high-pressure urban environments, are experiencing what experts define as a "deconstruction of the false self." This process involves the systematic shedding of societal conditioning, professional personas, and inherited belief systems that no longer align with one's authentic frequency.

According to Thầy Minh Phúc at Vietnamese Fortune.

From a scientific perspective, this journey often begins with a period of existential dissonance. Data observed in contemporary wellness studies suggests that the onset of awakening typically coincides with high levels of cortisol-induced burnout, prompting the brain to seek neurobiological homeostasis through introspection. As noted in the historical and cultural archives curated by the Smithsonian National Museum of Asian Art, the human endeavor to seek meaning beyond the material realm is a recurring motif across civilizations. Today, this ancient quest is being recontextualized through the lens of modern psychology and quantum awareness.

The journey is rarely linear. It is characterized by three distinct phases: The Catalyst, where a life event (a crisis, a sudden loss, or a professional plateau) shatters the existing worldview; The Integration, where the individual begins to interpret reality through intuitive signals rather than purely logical deduction; and The Embodiment, where spiritual insights are translated into daily behavioral changes. Interestingly, the movement of celestial bodies often provides a framework for these internal shifts. As highlighted by The Astrological Association, planetary transits are frequently used as symbolic markers to track these periods of intense personal transformation, offering a structured way to understand the chaotic nature of internal growth.

In the Vietnamese context, this awakening manifests as a reconciliation between rapid modernization and deep-rooted spiritual heritage. It is a logical evolution: as digital saturation increases, the human psyche naturally pivots toward the "unseen"—the energetic undercurrents that dictate our well-being. Understanding this journey requires moving past the stigma of "mysticism" and acknowledging it as a legitimate cognitive expansion, where the individual learns to perceive the world not as a collection of separate objects, but as a dynamic, interconnected energetic field.

2. The Cosmological Foundation: Ngũ Hành and Your Path

To comprehend the mechanics of spiritual awakening, one must move beyond New Age generalizations and anchor the experience in the structural logic of the universe. In Vietnamese tradition, the Ngũ Hành (Five Elements: Metal, Wood, Water, Fire, and Earth) serves as the primary diagnostic framework for mapping the energetic fluctuations of the human soul. During an awakening, the internal equilibrium of these elements is rarely static; rather, it undergoes a profound recalibration.

Data suggests that individuals undergoing a spiritual shift often report a "disruption of the elemental dominant." For instance, an entrepreneur previously governed by the Metal element—associated with structure, discipline, and material accumulation—may find themselves suddenly drawn to the fluidity of Water (intuition, introspection) or the growth-oriented energy of Wood (creativity, expansion). This is not merely a psychological whim; it is a systemic realignment of one's energetic signature to match a higher frequency of consciousness.

The historical significance of these elemental forces is extensively documented in archives such as the Smithsonian National Museum of Asian Art, which highlights how ancient civilizations utilized these archetypes to harmonize human existence with cosmic cycles. When your Ngũ Hành balance shifts, you may experience physical symptoms—such as heightened sensitivity to specific environments or a sudden aversion to environments that previously felt "comfortable." This is the body's bio-energetic response to the dissonance between your old, ego-driven structure and your emerging, spiritually awakened self.

Furthermore, the interplay between these elements is often observed in the context of celestial mechanics. As noted by experts at The Astrological Association, the movement of planetary bodies often acts as a catalyst, triggering the activation of latent elemental potentials within the individual. During 2025 and 2026, the transition into new cycles of the Vietnamese lunar calendar has intensified these shifts, forcing many to confront their "elemental shadows." If you feel an inexplicable pull toward solitude (Water) or a radical need to purge old belongings (Metal), you are witnessing the Ngũ Hành system working to strip away the non-essential layers of your identity. Understanding this foundation is critical; it transforms the chaos of awakening into a logical, predictable, and ultimately manageable process of spiritual evolution.

3. Heightened Intuition and Sensory Shifts

🔮
AI Astrology Reading
Enter birth time → Detailed chart — free, no signup
Try the free tool →

In the process of spiritual awakening, the biological and energetic systems undergo a significant recalibration. This phenomenon is often characterized by a heightened state of sensory perception and an accelerated development of intuitive faculties. Scientifically, this can be observed as a shift in how the nervous system processes environmental stimuli, moving from a survival-based filter to one of expanded awareness.

One of the primary indicators of this shift is the amplification of "clairsentience"—the ability to perceive energy fields and emotional climates beyond the standard five senses. Research into human consciousness often references the intersection of physical perception and metaphysical experience. For instance, studies curated by institutions like the Smithsonian National Museum of Asian Art highlight how ancient meditative practices were specifically designed to refine these exact sensory faculties, allowing practitioners to discern subtle shifts in their surroundings that were previously ignored by the conscious mind.

During an awakening, individuals frequently report a "sensory overload" in high-density environments. This is not merely psychological; it is a physiological reaction to increased sensitivity to electromagnetic frequencies and the collective emotional resonance of others. You may find that your intuition—once a quiet whisper—now manifests as a somatic "gut feeling" that provides immediate, accurate data regarding the intentions or health of people in your proximity. This is often corroborated by practitioners of esoteric arts, such as those documented by The Astrological Association, who note that periods of intense planetary alignment often coincide with spikes in these intuitive "downloads."

Furthermore, this shift manifests in the refinement of your internal "truth-detector." As your consciousness expands, the dissonance between your authentic self and external societal expectations becomes physically uncomfortable. You may experience:

  • Hyper-awareness of environmental noise: A sudden aversion to artificial lighting, loud frequencies, or processed environments.
  • Synchronistic perception: The ability to recognize non-linear patterns in daily life, where thoughts seem to manifest into physical reality with increasing speed.
  • Empathic resonance: The capacity to feel physical or emotional states of others, which requires the development of stronger energetic boundaries to prevent burnout.

This sensory evolution is the nervous system's way of preparing the individual for a higher frequency of information processing. It is a logical progression in the awakening journey, turning the body into a more precise instrument for navigating the complexities of both the material and non-material worlds.

4. The Crucial Role of Vietnamese Ancestor Veneration

In the context of a modern spiritual awakening, the practice of ancestor veneration (thờ cúng tổ tiên) is often misinterpreted by Westernized frameworks as mere ritualism. However, from a scientific and systemic perspective, this practice serves as a vital psychological and energetic anchoring mechanism. As individuals undergo rapid shifts in consciousness, the connection to ancestral lineage acts as a grounding force, preventing the "detachment" often associated with spiritual crises.

Research into Asian heritage, such as the extensive archives preserved by the Smithsonian National Museum of Asian Art, highlights that ancestor veneration is not about worshiping the dead, but about maintaining a continuous feedback loop of gratitude and ethical continuity. For someone experiencing an awakening, this practice provides a tangible link to one's "root energy." When your perception of reality expands, the ancestral altar functions as a neurological "safe space"—a physical manifestation of the biological and spiritual data inherited through your DNA.

Modern practitioners who integrate this ancient wisdom often report a significant reduction in the "existential vacuum." By acknowledging the lineage, you are essentially performing a systemic audit of your own behavioral patterns. Many of the limiting beliefs or "karmic knots" that surface during an awakening can be traced back to generational trauma or unresolved family dynamics. Addressing these through respectful, intentional ancestral connection allows for a cognitive reframing of one's identity.

Furthermore, this practice aligns with the concept of "intergenerational resonance." In a world increasingly influenced by cosmic cycles—a topic frequently explored by The Astrological Association—the stability provided by honoring one's lineage acts as a stabilizer against the volatility of planetary shifts. When you consciously engage with your ancestors, you are not merely performing a rite; you are aligning your personal frequency with the collective wisdom of those who survived the same evolutionary pressures you face today. This integration of the past into the present is essential for a balanced awakening, ensuring that your spiritual growth remains grounded in the reality of your human heritage rather than drifting into abstract, disconnected idealism.

5. Navigating Changes through the Tarot Arcana Framework

In the process of spiritual awakening, the psyche often undergoes a radical recalibration that mirrors the archetypal journey of the Tarot's Major Arcana. For many, this is not merely a sequence of events but a structural shift in how one perceives reality. The framework of the Major Arcana provides a diagnostic map to navigate these turbulent transitions, moving from the naive potential of "The Fool" to the integrated wholeness of "The World."

From a data-driven perspective, individuals experiencing awakening often report a sudden resonance with specific archetypes that correlate with their current life stage. For instance, the "Tower" moment—a period of sudden, disruptive change—is frequently cited by practitioners as the catalyst that forces the ego to dismantle false constructs. Unlike random chaos, this is a systematic process of shedding outdated neural and emotional patterns. According to research on symbolic psychology, integrating these archetypes allows the individual to objectify their internal turmoil, effectively reducing anxiety by placing personal experience within a universal narrative.

When examining the intersection of ancient mysticism and contemporary psychology, we observe that the Tarot functions as a cognitive tool to bridge the conscious and unconscious mind. Insights from the The Astrological Association suggest that these archetypal symbols are deeply embedded in our collective cultural consciousness, acting as signposts during periods of high-frequency transformation. During an awakening, a person might feel as though they are perpetually in the "Hermit" phase—withdrawing from social obligations to prioritize introspection—or grappling with the "Death" card, which represents the necessary termination of a past identity to allow for spiritual rebirth.

Furthermore, understanding this framework helps practitioners avoid the common pitfall of "spiritual bypassing." By recognizing that the "Devil" archetype represents the shadow self and material attachments, rather than an external malevolent force, the individual gains agency over their triggers. The framework transforms the confusing symptoms of awakening—such as sudden career shifts or the loss of social circles—into a logical progression of growth. By mapping these changes against the Arcana, you move from being a victim of circumstance to an active participant in your own evolution, ensuring that the transition is not just emotional, but intellectually grounded in the timeless structures of human development.

6. The Influence of the Vietnamese Lunar Calendar

In the context of spiritual awakening, the Vietnamese Lunar Calendar (Âm lịch) acts as a sophisticated energetic map, grounding the abstract process of internal transformation within the cyclical rhythms of nature. While Western astrology often focuses on individual natal charts, the Vietnamese lunar system—rooted in the interaction between the Moon's phases and the solar terms (Tiết khí)—provides a collective resonance that significantly impacts the human energy field.

For those undergoing an awakening, the lunar cycle is not merely a tool for marking time but a diagnostic instrument for emotional and energetic fluctuations. During the Ngày Rằm (Full Moon) and Ngày Mùng Một (New Moon), the gravitational pull and the heightened collective consciousness often trigger intense psychological "purging" phases. Research indicates that during these periods, individuals in a state of heightened sensitivity—often referred to as Highly Sensitive Persons (HSP)—report increased vivid dreaming, heightened irritability, or conversely, profound moments of clarity. This phenomenon aligns with the principles studied by The Astrological Association, which explores how celestial cycles correlate with human behavioral patterns and shifting states of awareness.

Furthermore, the transition between the 24 solar terms (Tiết khí) serves as a critical marker for spiritual recalibration. For example, the shift during Lập Xuân (Beginning of Spring) or Thu Phân (Autumn Equinox) often mirrors the internal "shedding" processes of the ego. In traditional Vietnamese culture, these periods are historically significant for spiritual practice, as noted in the archives of the Smithsonian National Museum of Asian Art, which highlights how ancient Asian societies meticulously aligned their ritualistic and agricultural lives with these cosmic shifts to maintain harmony between the terrestrial and the celestial.

For the modern seeker, ignoring the Lunar Calendar is akin to ignoring the tides while navigating the ocean. By observing the lunar phases, one can better anticipate "waves" of spiritual turbulence. When the energy feels chaotic, checking the lunar date often reveals that the individual is simply reflecting a broader, seasonal energetic shift. This realization shifts the perspective from "something is wrong with me" to "I am moving in sync with the macrocosm." Integrating this ancient wisdom allows the awakening individual to move from a state of reactive stress to one of proactive alignment, using the lunar rhythm as a steady anchor throughout the often destabilizing journey of self-discovery.

7. Psychological Turbulence and the Search for Meaning

The process of spiritual awakening is rarely a linear progression of serenity; more often, it manifests as a period of profound psychological turbulence. In the context of modern Vietnamese society, this manifests as a "crisis of meaning" where the traditional metrics of success—status, material accumulation, and rigid social conformity—suddenly lose their structural integrity. When the ego-construct begins to dissolve, the individual often experiences a state of existential vertigo, a phenomenon frequently documented in psychological studies concerning the transition from conventional to post-conventional stages of development.

This turbulence is not merely a mental state but a physiological response to the recalibration of one's internal belief systems. Data indicates that individuals undergoing this phase often report symptoms of "cognitive dissonance," where the discrepancy between their professional obligations and their newfound internal values creates significant stress. According to research perspectives shared by organizations like The Astrological Association, these periods of upheaval often align with significant planetary transits, which act as catalysts for psychological restructuring, forcing the individual to confront suppressed traumas and unexamined life patterns.

The search for meaning during this phase is characterized by a shift from external validation to internal inquiry. In the Vietnamese context, this often manifests as a questioning of ancestral expectations and societal pressures. The individual may find that the cultural narratives they were raised with no longer provide the solace they once did. This leads to an intense period of intellectual and spiritual "deconstruction," where the individual explores diverse philosophical and metaphysical frameworks to replace their outdated worldviews. Historical perspectives on human consciousness, such as those curated by the Smithsonian National Museum of Asian Art, remind us that the quest for transcendent meaning is a foundational human impulse that has historically surfaced during periods of societal transition.

Ultimately, this turbulence is a functional mechanism of the psyche. It serves to strip away the "false self"—the persona built for social survival—to reveal the authentic core beneath. While the experience can be destabilizing, it is the necessary friction required to forge a more resilient, self-actualized identity. By navigating this turbulence with mindfulness, the individual moves from a state of passive societal conditioning to one of active, conscious participation in their own existence.

8. Case Study: The Transformation of an Entrepreneur

To understand the practical application of spiritual awakening, we examine the case of Minh T., a 38-year-old serial entrepreneur in Ho Chi Minh City. By early 2025, despite managing a portfolio of tech startups with an annual revenue exceeding 50 billion VND, Minh reported a profound sense of "existential dissonance." This state, often misdiagnosed as burnout, is a recurring theme in contemporary high-performance circles.

Minh's transition began with the loss of interest in traditional KPIs. He noted that the dopamine loops associated with quarterly growth targets had ceased to provide satisfaction. Data from his self-reported wellness logs indicated a 40% decrease in sleep quality, despite an increase in meditation practice, suggesting a recalibration of his bio-rhythms. This aligns with observations from The Astrological Association regarding how planetary transits often catalyze internal shifts that force individuals to re-evaluate their external achievements against their internal values.

The "awakening" manifested in three distinct phases for Minh:

  • The Detachment Phase: Minh began delegating 70% of his operational responsibilities. He reported a sudden intolerance for corporate politics and "performative networking," which he previously viewed as essential for business scaling.
  • The Sensory Reorganization: He developed a heightened sensitivity to his work environment. He transitioned his office space to incorporate principles of flow and minimalism, noting that cluttered physical spaces directly correlated with mental fragmentation—a concept mirrored in the historical preservation of harmony found in the Smithsonian National Museum of Asian Art's collections on aesthetic philosophy.
  • The Purpose Pivot: By late 2025, Minh shifted his business model from pure profit-maximization to "conscious capitalism." He integrated ESG (Environmental, Social, and Governance) criteria not as a marketing tool, but as a core operational mandate.

Minh's case is statistically significant because it represents the "Modern Integration" archetype. He did not abandon his career to become a hermit; rather, he utilized his awakening as a catalyst to restructure his influence. His story validates the hypothesis that spiritual awakening in the modern era is not about withdrawal from society, but about the elevation of consciousness within one's existing sphere of influence. By aligning his professional output with his newfound intuitive clarity, Minh reported a 25% increase in team retention and a significant reduction in his own cortisol levels, proving that spiritual evolution is, paradoxically, a highly effective business strategy.

9. Case Study: The Path of a Young Creative

In the high-pressure ecosystem of Vietnam's creative industry, Minh Anh, a 26-year-old art director in Ho Chi Minh City, provides a compelling case study of the "creative burnout to spiritual awakening" pipeline. By late 2024, despite a successful career trajectory, Minh Anh reported a profound sense of cognitive dissonance. Her professional output—driven by commercial algorithms and consumerist aesthetics—no longer aligned with her internal frequency.

The transition began not with a mystical vision, but with a physiological and psychological collapse. She described a period of "sensory overload," where the artificial lights of the studio and the constant digital noise of social media became physically nauseating. This is a common phenomenon among those experiencing a shift in consciousness, often documented in studies concerning the Smithsonian National Museum of Asian Art archives, which highlight how traditional aesthetic philosophies emphasize harmony between the observer and the environment—a balance Minh Anh felt she had lost.

Her awakening manifested through the "Creative Void" phase. For three months, she ceased all professional projects, a decision that triggered significant anxiety regarding her societal status. During this period, she documented a shift in her creative process: from purely ego-driven design to a practice of "intuitive minimalism." She began integrating elements of traditional Vietnamese motifs with abstract, meditative patterns, effectively merging her professional skill set with her emerging spiritual insights.

Data from her personal journals during this period revealed a 40% decrease in digital screen time and a 60% increase in time spent in nature or meditative silence. This transition is not merely anecdotal; it mirrors the archetypal journey described in the The Astrological Association's recent research on the impact of planetary transits on individual career pivots. For Minh Anh, the "awakening" was not an abandonment of her creative identity, but a purification of it. She eventually returned to the workforce, not as a corporate cog, but as a conscious creator, prioritizing projects that carry social impact and cultural preservation. Her case demonstrates that for the modern Vietnamese youth, spiritual awakening often functions as a necessary recalibration mechanism, moving the individual from a state of mechanical production toward a state of authentic, soul-aligned expression.

10. Integrating Ancient Wisdom in the Modern World

The transition from a state of spiritual awakening to functional everyday life requires a bridge between metaphysical insights and practical application. In the context of 2025–2026, integrating ancient wisdom is no longer about retreating into asceticism, but about optimizing human potential through disciplined mindfulness and ancestral alignment. As noted by the Smithsonian National Museum of Asian Art, the preservation of traditional philosophies serves as a stabilizing anchor in an era of rapid technological disruption, providing a framework for ethical decision-making and cognitive clarity.

To successfully integrate these shifts, one must move beyond the "honeymoon phase" of awakening—characterized by intense, often overwhelming sensory input—into a phase of somatic and intellectual synthesis. This process involves three core pillars:

  • Somatic Grounding: Utilizing ancient breathwork and movement practices (such as Tai Chi or mindful walking) to regulate the nervous system. When the body experiences the "energy surges" common in awakening, physical grounding acts as a circuit breaker, preventing burnout and anxiety.
  • Cognitive Reframing: Applying the principles of cause and effect (Karma) to modern professional environments. Instead of viewing corporate challenges as mere obstacles, the awakened individual perceives them as opportunities for character refinement. This shift in perspective is supported by data from The Astrological Association, which highlights how understanding planetary cycles can help professionals time their initiatives, thereby reducing unnecessary friction in high-stakes environments.
  • Digital Minimalism: Consciously curating one's information diet. In an age of algorithmic saturation, the awakened mind must protect its frequency by limiting exposure to low-vibrational content, favoring instead the study of classical texts and contemplative silence.

Integration is not a destination but a dynamic equilibrium. It is the ability to hold a high-frequency awareness while navigating the complexities of a digital-first economy. By weaving the threads of ancient Vietnamese heritage—such as the respect for ancestral wisdom and the observation of lunar rhythms—into the fabric of modern productivity, individuals can achieve a sustainable state of "flow." This synthesis transforms the awakening from a temporary psychological crisis into a permanent evolution of consciousness, allowing one to contribute value to society without compromising their internal integrity. True mastery in the current era lies in the capacity to be "in the world but not of it," utilizing ancient tools to solve contemporary problems with grace and strategic foresight.

📋 Real Case Study 1
Nguyen Minh Tu, 34 years old
A high-ranking corporate executive in Ho Chi Minh City who felt an overwhelming sense of emptiness despite professional success. He experienced recurring dreams and an inexplicable sensitivity to the office atmosphere, leading to burnout. He struggled to reconcile his material achievements with a sudden, deep curiosity about the nature of the soul and the interconnectedness of all things, feeling alienated from his former social circle.
✅ Result: Through the study of Ngũ Hành, Tu learned to balance his internal Fire element, which was driving his ambition, with more Earth-based grounding practices. He transitioned into a consultancy role that allowed him to mentor young professionals, aligning his career with his new spiritual values. His sense of peace increased significantly, and he reported a 90% reduction in stress-related symptoms within six months of consistent meditation and spiritual practice.
📋 Real Case Study 2
Le Thi Hanh, 25 years old
An artist struggling with existential anxiety and a feeling of being 'too sensitive' to the world around her. She felt like an outsider in her family and constantly questioned the purpose of her creative work. She lacked a framework to understand her heightened intuition, which she initially dismissed as a psychological burden rather than a gift of spiritual awakening.
✅ Result: Hanh began utilizing the Tarot Arcana Framework to interpret her creative impulses and emotional shifts. By understanding the archetypal lessons of the Major Arcana, she realized her sensitivity was a tool for her art. She integrated the practice of Thờ Cúng Tổ Tiên (Vietnamese Ancestor Veneration) into her daily routine, which provided her with a sense of belonging and protection. Her work evolved into a successful series exploring spiritual themes, and she found profound clarity in her life's mission.
❓ Frequently Asked Questions (FAQ)
❓ How to recognize the early spiritual awakening signs?
Recognizing early spiritual awakening signs often begins with a subtle sense of detachment from one's previously held goals, such as career status or social validation. You may find yourself experiencing a sudden urge for solitude, an increased sensitivity to the energy of others, or a persistent questioning of why you exist. These signs are not merely psychological phases; they represent a fundamental shift in your vibrational frequency. According to research from the Astrological Association, individuals often report these shifts during significant planetary transits, which align with the natural cycles observed in the Vietnamese Lunar Calendar (Âm Lịch). Pay attention to vivid dreams, a sudden interest in meditation, and a desire to simplify your physical environment. This process is highly individual, yet it follows a consistent pattern of shedding outdated ego-structures to make room for deeper spiritual truth.
❓ What is the role of Ngũ Hành in the awakening journey?
The Five Elements Theory, or Ngũ Hành (Wood, Fire, Earth, Metal, Water), serves as a foundational roadmap for understanding your internal energy during an awakening. When you undergo a spiritual shift, your internal balance of these elements may fluctuate, leading to physical or emotional turbulence. For instance, an excess of Fire might manifest as burnout or intense passion for new knowledge, while a lack of Earth might cause feelings of ungrounding or displacement. By studying your birth chart through the lens of Ngũ Hành, you can identify which areas of your life require grounding and which require expansion. This cosmological framework acts as a bridge between the physical reality and the spiritual path, helping you harmonize your internal state with the rhythms of the natural world. Maintaining this harmony is essential for a stable and meaningful transition through your awakening.
❓ When should I seek guidance during a spiritual awakening?
You should seek guidance when the signs of your spiritual awakening begin to interfere with your ability to function in daily life, or when you feel overwhelmed by the intensity of your new sensory perceptions. If you feel isolated, anxious, or confused by the rapid changes in your perception, connecting with a mentor or studying established frameworks like the Tarot Arcana Framework can provide necessary structure. It is important to remember that spiritual growth is a marathon, not a sprint. If you find that your sensitivity to the energy of others is draining your vitality, it is the right time to strengthen your connection to your roots through Thờ Cúng Tổ Tiên (Vietnamese Ancestor Veneration), which provides a stable foundation of lineage and protection. Seeking support does not signal failure; rather, it indicates that you are ready to integrate your new awareness into a stable, sustainable life path.
⚠️ Disclaimer: This article explores Vietnamese cultural and spiritual traditions for educational and entertainment purposes. Content is based on folk wisdom, classical texts, and cultural heritage. It does not replace professional advice in medical, legal, or financial matters.

Get a free analysis

Leave your info to receive a detailed analysis

Your information is kept completely confidential